All orders follow a 5 step process that includes:
Step 1: Select Your Award(s)
Select your award(s) from www.AwardsbyAllstar.com
Step 2: Order Confirmation
Once your order has been placed (refer to Order Methods) you will receive an e-mail confirming receipt of your order. This e-mail will consist of all details, to include payment, pertaining to your order. Online orders will have confirmation information on the receipt provided to you via e-mail.
Step 3: Approval of Layout(s)/Proof(s)
When your order is received, a customer service representative will review your order to ensure that all your requests can be met and there are no issues with the provided graphics. At this point our graphic design department will begin producing a layout(s)/proof(s) based on the information and instructions you have provided.
After our graphic design department has completed your layout(s)/proof(s), you will receive an e-mail for your approval. You are responsible for reviewing the layout(s)/proof(s) and ensuring all grammar and spelling are correct. If the layout(s)/proof(s) are to your satisfaction, we require that you send a return e-mail permitting you to begin production of your order. Please inform us if any changes are required and our graphic design department will provide you with a revised layout(s)/proof(s) until your satisfaction is met.
Step 4: Production
With your approval of the artwork and text, Allstar will begin production of your order.
Step 5: Shipping
When your order has been completed, it will be packaged and shipped to the shipping address provided. You will receive an e-mail which will include a UPS tracking number for confirmation and tracking purposes.
All sales are final after artwork approval.